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Returns

If you are not completely satisfied with your purchase or the product is found to be defective, you may return the item to us in its original condition within 14 days of receipt. Only items purchased directly from www.monoliving.id will be accepted. Returned items must be in original packaging, including any accessories, manuals, and documentation.

Non-returnable items include items purchased incorrect products purchased, and damaged products through customer mishandling. Returns made without receipt may be refused. Monoliving reserves the right to deny any return.

 

 

Not satisfied with your product?

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?Please e-mail us info@monoliving.id to start the return process. Please include the following information:

Order number                                                                       :

Proof of purchase                                                                 :

Video or photo of the faulty product (if applicable)           :

Complete delivery address                                                  :

Contact telephone number                                                  :

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Refunds:

Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, transfer via bank, etc.)

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.